Frequently Asked Questions

Which Browser should I use?
What Do I Need To Have Installed?
Will the webcast work on my Macintosh computer?
Do I Need A Certain Connection Speed?
Why Can't I Hear Anything?
Why can't I see any video, or it just says "loading"?
Why Do The Slides Not Change For Me?
What About Firewalls? or Can I Watch at Work?
How do I contact your technical support?

Q: Which Browser should I use?
A: To view webcasts on our site, you need to have a web browser that supports Windows Media Player. If you are using the Windows operating system, you can use Internet Explorer 5.0 (or greater). You can you can also use the most current versions of Firefox, Netscape, or Mozilla (see below for details).

If you are using the Mac OS X operating system, we recommend Safari. You can also use Internet Explorer 5.2, or the most current version of Firefox.

Netscape users can use version 7.0 or greater. Mozilla users can use version 1.7, and Firefox users can use version 1.0 or greater. All users of these browsers should upgrade to the most current version. Earlier versions may work, but we can't guarantee results.

For all versions of Netscape, Firefox, and Mozilla, you'll need to make sure you've installed the proper plug-ins.

For all browsers, you may need to remove or disable any "pop-up blocking" software. We don't use any pop-up advertising, but our webcasts do appear in a new window, so your software may prevent the webcast from loading.
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Q: Which Media Player Do I Need To Have Installed?
A: Your event will either be played in an embedded Windows Media Player or Flash Media Player.

Windows Media Player
Most PC's come with Windows Media Player installed, but it's important to check before your event. If you do not have the program installed, or do not have the latest version (currently v. 10) the audio or video for your event will not play for you. Windows Media is a safe, free download for any PC and can be found here (link:http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx).

If you have a Mac, you will need to view these separate instructions to run Windows Media Player

Flash Media Player
All PC and Mac computers support the free Flash Media Player application. If you do not have the program installed, or do not have the latest version (currently v. 10) the audio or video for your event will not play for you. Flash Media Player is a safe, free download and can be found here (link:http://get.adobe.com/flashplayer/).
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Q: Will the webcast work on my Macintosh computer?
A: If your event is being run on the Flash Media Player, then you should have no problem viewing the event as long as you have the Media Player application installed on your Mac. If your event is being run on the Windows Media Player, however, you will need a separate plug-in for the event to play correctly on your Mac. This Plug-In is called Flip4Mac and it is a safe, free download that causes Windows Media streaming media to play correctly using your Quicktime software. The latest version of Flip4Mac can be found here, and it is important to note that a restart is required for the program to work after initial download.
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Q: Do I Need A Certain Connection Speed?
A: Your connection speed is shown above as kilobits per second, or kbps. The speed of your connection will affect the quality of the webcast that you can watch. In general, a higher number - that is, a faster connection - is better. If you have a slower speed connection, you may be limited to audio-only webcasts. If your speed is below 20 kbps or so, you will probably not be able to receive any streaming content. If your speed is below 30 kbps, you might only hear the webcast, with no video. If your speed is 80 kbps or more, you will see and hear the best video and audio anywhere on the web.

If you're accessing the Internet with a high-speed connection (such as DSL or a T-1) from your office, your connection speed could be reduced because you're "sharing" your connection among several computers. So, if there are 10 people in your office, you may be connecting at only one-tenth of your full speed.

If you're accessing the Internet with a "dial-up" account (such as AOL, MSN, or your local Internet Service Provider), your connection speed will never be any higher than 53 kbps, and will often be much slower. If you want increase your connection speed, you will need to contact your ISP, and inquire about high-speed options such as DSL or a cable modem.
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Q: Why Can't I Hear Anything?
A: The most important is that you check your speaker setup and internal audio level setup. The best way to do this is to play an audio or video file that has sound that you know works. If you are still having problems, press the reset button on the player window. This will reconnect you to the broadcast and usually solves the problem. The cause is your ISP (Internet Service Provider) might have had a time out in their system for a second so your connection to us was lost.

If you are still having problems you will want to check your browser settings, what you are looking for is to verify that you enable streaming media, as well as having JavaScript enabled. If you are still unable to connect, you will need to check your firewall to make sure that it enables streaming media.You can test your system for sound simply by trying the sample audio webcast.
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Q: Why can't I see any video, or it just says "loading"?
A: In some cases, you will not be able to see or hear any of the webcasts on our site. Often, this is caused by your network configuration. See also Firewalls, below.
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Q: Why Do The Slides Not Change For Me?
A: First, make sure that your system is configured properly to allow slide changes: For Windows users: Run Windows Media Player. Typically found in the menu Start> Programs> Accessories> Entertainment. Under the menu Tools> Options, go to the Security tab. Make sure that the option "Run script commands when present" IS checked. Make sure that the option "Do not run script commands and rich media streams if the Player is running inside a Web page" is NOT checked.

Second, keep in mind that slides will not change until the presenter pushes the next slide. If you arrive at a webcast after the scheduled start time, you will join the audio/video in progress, but you will see the first slide of the presentation. As soon as the presenter send the "next slide" (whatever that may be), you will see the slides change.
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Q: What About Firewalls? or Can I Watch at Work?
A: Our streaming video is designed to pass through firewalls on port 80. On all firewalls, this is a normal open port for http traffic. However, it is possible to block port 80 traffic and to even block streaming traffic. If you are not receiving our streaming video, please check with your IT department. Keep in mind that some corporate environments block the ability to receive streaming audio or video, so it is important to check with your IT department on your webcasting status prior to the event.
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Q: How do I contact your technical support?
A: Contacting technical support is easy, just click here to fill out a support ticket. Be sure to include the details of your issue and a member of our team will be able to respond quickly. Our business hours are between 8:30 AM and 5:30 AM EST.